What are you doing to build your team?

What do you do when you hire a new trainer (like Mel above) on their first day. Trainers choose to be a trainer for a reason unique to them. Some of them bring something a little different, like Mel who sent this email last night: 

Hey Boss… I’m excited about tomorrow. I wanted to check in and understand what you expect from me in this role. I’m used to a solid induction, especially from my time at PWC, so I’d love to know what I can expect in terms of training and support as I get started. I really value clear expectations and want to make sure I’m aligned with your vision for the gym and how I can contribute to its growth.

Developing your team is crucial for your gym’s success. Your team is the face of the business and directly influences the customer experience.

Well-trained staff enhance service quality and embody your gym's values, creating a positive, welcoming atmosphere. When staff are knowledgeable, professional, and passionate, they build trust with members and foster long-term loyalty. Investing in their growth, through training, mentorship, and feedback, ensures they’ll represent your brand authentically and help drive success. Considering Mel’s email, opens up 2 questions for you.  

What induction do you take new staff through?

What team development programs do you offer?